Assisting Clients Across California Since 1993

Can my attorney directly communicate with my case manager?

Injured workers often find themselves dealing with paperwork and complex processes while trying to focus on their recovery. The task of understanding the workers’ compensation system can be tough. Many workers would instead focus on their health and let professionals handle the administrative functions.

This is where having an attorney can be helpful, particularly in managing interactions with a Nurse Case Manager (NCM).

What is a nurse case manager?

Typically, a registered nurse, an NCM, handles all aspects of a worker’s compensation claim. The insurance company usually hires them when a claim requires more detailed attention or is prolonged. Their responsibilities include scheduling medical appointments, ensuring the injured worker receives appropriate care and coordinating necessary transportation, among other duties relevant to the case.

How can an attorney work with them?

Despite the NCM playing a vital role in the team, it’s essential to remember that the insurance company employs them. So, their perspective on your case may not always align with yours or your attorney’s. In such circumstances, your attorney can assist with your workers’ compensation claim. This could involve discussing your treatment plan, work restrictions and other matters related to your workers’ compensation case with the NCM. Your attorney can communicate these issues with the NCM on your behalf.

What is the role of an attorney?

No laws prevent your attorney from communicating with your NCM. Plus, an attorney’s presence can be helpful when you’re seriously injured, your benefits are disputed, or your NCM—typically employed by the insurance company—is more focused on cost reduction than your well-being. In these situations, your attorney can act as your advocate, help protect your rights and ensure consideration of your best interests, which allows you to focus on your recovery.